Frequently Asked Questions

What does "Wizzyband" mean?

 Our business is run by a married couple and we often use the nicknames "huzzyband" and "wizzywife" with each other, so wizzyband is a combination of the two. 

Shipping:

All orders will be processed and sent to the selected carrier within 3 business days of order. Please note, grand opening orders may take additional time due to pending arrival of shipping supplies.

Can I cancel my order?

Cancellations can only be accepted within 24 hours of purchase.

Can I return my order?

 Returns cannot be accepted on soaps, bath bombs, lip gloss, or any other item intended for use on skin. Returns may be considered for resin based items, pens, and cards. These items must be in unused condition. Please visit our contact page to begin this process. All requests must be made within 30 days of receiving the product.

Will I receive one item for each listing or multiples as shown in the images?

Each listing will send a single item (unless otherwise noted) multiples are shown in the images to allow you to see different angles of the product, and variations within each batch.

I made an error entering my address, can you send me a replacement?

 If we receive updated information via our contact link prior to the shipment being processed, we will do our best to update the information. However, it is the buyers responsibility to provide accurate address information. If a package is sent to the wrong address and is returned to us we can send you an invoice to ship the item to the corrected address.

What is the shelf life of your soaps?

We recommend use within 6 months for the best overall experience. That said, the soap is still useable long after that time. Bars that have been well stored should maintain their fragrance and coloring for quite a long time. After the 6 month window, it is possible the fragrance will be more subtle and some vibrancy may be lost from color.

What is the shelf life of your lip gloss?

We recommend disposal after 12 months if the product has not been fully used before that time. Keep in mind, bacteria contacting the applicator can decrease this time. We recommend disposal if used during an illness.

My order had an incorrect item/missing item/ arrived damaged

Please reach out to us using the contact page, and include a photo of your delivery. We will do our best to make it right.